How can I find your office?

We are located in downtown Huntsville, AL on the corner of Lowe Ave and Madison Ave, behind Huntsville Hospital Emergency Room. Our office is on the second floor, accessible by stairs or elevator. We are one of two businesses on the second floor, so we are easy to find! You can find parking alongside the building, but there is additional parking adjacent to the lot on Madison Ave. The exterior building doors are open from the hours of 7:30am to 5:30pm Monday-Friday. If you have an appointment after hours, please contact your provider to allow you access to the building. Sometimes the doors can be tricky, so give them a firm pull!

What can I expect for my first visit?

For your first visit, please plan to arrive early in case you have any issues finding us! When you walk through the door, you will use the iPad system to check in with your provider - just select their name/photo then enter your first name and last initial. There are several seating options. You will find coffee, water, and snacks in the main waiting area which is located down the front hallway to the left. You can then have a seat wherever you are most comfortable, and your provider will be with you soon. Rest assured your provider as been notified of your arrival. Please be mindful of noise in the waiting area as there are counseling sessions in progress. We ask that you please do not knock. Check out the video on this page for an office tour!

Do your members accept insurance?

Most of our counselors accept Blue Cross Blue Shield. Dr. Kane accepts Aetna. All providers offer services at a private pay rate or provide a superbill which you would supply to your insurance provider and request reimbursement. For a specific counselor’s private pay rate, please see our individual member pages.

Can I bring my family/friends to my appointment?

Due to limited seating in the waiting area, we would kindly ask that you do not bring guests to your appointment unless you and your provider have planned otherwise. If you are a parent bringing a child, please only bring the child receiving services to the office. In order to make sure we are providing the most therapeutic environment possible, we appreciate your understanding with this request!

What if I have a mental health emergency?

If you or a loved one are having a mental health emergency, please go to the nearest emergency room or dial 911. You can also contact the national suicide hotline at 988 or text HOME to 741741.

Emails and contact forms for this practice are not monitored after hours or on weekends. Responses to emails and contact forms can be expected within 24-48 hours.